Customer Success Manager

Job Description

Job Description

Campus Ink is redefining how student-athletes, fans, and brands connect. We aren’t just selling shirts; we’re building the infrastructure for the next generation of sports entrepreneurs.

As our Customer Success Manager, you are more than a support agent—you are the heartbeat of our brand. You’ll be the bridge between our high-energy production floor in Urbana and the fans, parents, and athletes who make our platform possible. If you’re a “super-communicator” who views a complex problem as a puzzle to be solved, we want you on our team.

Requirements

Your Impact (Responsibilites)

• Be the Ultimate Advocate: Own the customer journey. From proactive check-ins to high-stakes resolutions, you ensure every customer feels like a VIP.

• The “Linchpin” of Operations: Work side-by-side with our Production and Fulfillment teams to track orders, manage re-shipments, and hit deadlines with surgical precision.

• Elevate NIL Creators: Support the unique needs of student-athlete creators, ensuring their personal brands are represented with the highest quality and care.

• Master of the Pivot: Help build and refine the workflows we use to scale, turning “we should fix this” into “I fixed this.”

• Turn Frowns into Fans: Save relationships by turning frustrated customers into lifelong brand loyalists through empathy and problem-solving.

Who You Are

• A Seasoned Pro: You have a background in high-touch customer service (retail management or national accounts) and know how to lead a conversation.
• Chaos-Coordinator: You thrive in high-growth environments and prefer the thrill of “figuring it out” over a rigid, dusty manual.
• The Super-Communicator: You can translate complex production delays into warm, transparent updates that leave the customer feeling valued.
• Unshakeable: You stay cool, collected, and solutions-oriented during peak seasons (like March Madness!).

The Toolkit

• Tech Literacy: Pro in Google Workspace (Gmail, Docs, Sheets) and comfortable navigating e-commerce platforms.
• Data-Driven: Comfortable using Excel or Google Sheets to track trends and ensure no customer falls through the cracks.
• Active Listener: You hear what’s not being said and anticipate needs before they become problems.

Benefits

JOB TYPE:

• Full-time – This is a Full-Time Employee role, 40 hours a week Monday – Friday. This role may have the option for peak season overtime on weekends. You will be working onsite with our team in Urbana, IL. Local applicants only.

PAY:

• Hourly, $18-25 per hour, depending on prior experience.

START DATE:

• As soon as possible.

MUST-HAVE SKILLS:

• Strong Computer Literacy
• Fluent in Email and G-suite

• Google Docs

• Excel
• Listening and Problem Solving Skills
• Positive Attitude

BENEFITS:

• 401(k) matching
• Medical, Dental, Vision and Life Insurance
• Paid time off
• Paid training

SCHEDULE:

• 8 hour shift
• Monday to Friday

ABILITY TO COMMUTE/RELOCATE:

• Urbana, IL 61801: Reliably commute or planning to relocate before starting work (Required)
• Work Location: One location

Tagged as: Data Analysis, Excel