Customer Success Manager — APAC

Own retention and expansion across our APAC enterprise portfolio. Make sure every deployment becomes a renewal and a reference.

About OneInbox

• We’re putting voice at the heart of how enterprises actually run.
• We’re the production-grade voice AI platform built for Japan and Asia-Pacific.
• We’re handling millions of real calls every month – in Japanese, English, Hindi, and Arabic – for banks, real estate firms, and government services.
• Try OneInbox today.

Why we’re hiring this role

• Our enterprise deployments are complex; without strong CS, expansion and renewal slip even when the product is delivering.
• We need a single-threaded owner for APAC accounts who can run executive QBRs and unblock cross-functional work.
• This role directly moves Net Revenue Retention in a market that’s about to compound.

What you’ll be doing

First 30 days

• Take ownership of the APAC enterprise portfolio and build relationships with key stakeholders at each account.
• Audit current health metrics, renewal timelines, and usage patterns across the portfolio.
• Align with sales, solutions, and product on open workstreams.

First 60 days

• Establish a structured cadence (weekly / biweekly / monthly) based on account tier.
• Stand up proactive health monitoring using usage and engagement signals.
• Deliver the first round of structured QBRs for tier-1 and tier-2 accounts.

First 90 days

• Open renewal conversations 120 days ahead with the regional AEs.
• Surface 3+ expansion opportunities supported by usage data.
• Contribute to a post-sales playbook the rest of the team can run.

Who you are

• 4-7 years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
• Experience managing enterprise accounts with complex deployments and integrations.
• Strong stakeholder management – comfortable with VP- and C-level conversations.
• Technically fluent enough to discuss APIs and architecture without writing code.
• Comfortable operating in ambiguity and helping define the function as it scales.

Why OneInbox

• Generational impact: build the voice layer that every APAC enterprise eventually runs on.
• Ownership culture: you’ll work close to the founders and ship in days, not quarters.
• Kind, high-bar team: senior operators who’ve built and led at scaled companies – and are easy to work with.
• Strong backing: institutional investors and committed enterprise customers from day one.

What we offer

• Real ownership: competitive salary and meaningful equity for early team members.
• Health coverage: medical, dental, and vision for you and your dependents.
• Team time: regular in-person off-sites across Tokyo, Singapore, Dubai, and Bengaluru.
• Flexible time off: take what you need, when you need it.
• Learning budget: dedicated annual L&D, plus conference and travel support.
• Daily essentials: catered meals on office days, commuter support, and wellness benefits.

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