Customer Operations Executive (Marymount MRT/ Contract to perm)

Working days: Monday – Friday
Working hours: 9.00am – 6.00pm
Salary: Up to $3,000
Contract: 1 month, renewable and convertible to perm
Start date: 3 November 2026

• Handle customer enquiries and refund-related cases via email and approved communication channels.
• Create, update, and maintain customer cases in the CRM system.  
• Review transaction records and supporting documents to assess refund eligibility.
• Process approved refunds accurately and within established timelines.
• Follow up with customers for missing information and provide timely updates on case status.
• Coordinate with internal stakeholders and external partners to verify and resolve cases.
• Maintain accurate documentation and ensure compliance with data privacy requirements.
• Monitor outstanding cases and escalate complex issues when necessary.

Requirements

• Diploma in any field
• Experience in customer service, contact centre operations, administration, claims, refunds, or case management.
• Experience using CRM systems is an advantage.
• Strong attention to detail with the ability to handle high volumes of cases accurately.
• Excellent written and verbal communication skills.
• Customer-oriented with a professional and empathetic approach.
  Proficient in Microsoft Office applications.