Client Success Manager – Digital Marketing Agency

Job Description

Remote | Full-Time | $65K Base | $90K–$110K+ Potential

Gravitate Digital is a fast-growing performance marketing company helping home service businesses acquire customers and scale.

We’re looking for an ambitious Client Success Manager who wants to take real ownership, work directly with business owners, and grow quickly with the company.

This is not a low-intensity remote account management role.

We move fast, expect a lot, and give strong performers significant responsibility and upside.

What You’ll Do

You’ll own a portfolio of client relationships and be responsible for helping those clients succeed.

That includes:

• Running client strategy and performance calls
• Understanding client goals, marketing performance, CPL, CAC, close rates, and lead quality
• Identifying problems before the client does and taking ownership of solving them
• Coordinating with our advertising, creative, and operations teams
• Helping improve client offers, follow-up, CRM usage, and sales processes when needed
• Keeping accounts organized and moving forward
• Building strong relationships with business owners
• Identifying opportunities to retain and grow successful accounts

Your job is not just to keep clients happy.

Your job is to help them win.

Who We’re Looking For

Our ideal candidate has:

• Client success or account management experience at a marketing agency
• Ideally, experience marketing for home service businesses
• Strong communication and organization skills
• A basic understanding of paid advertising and lead generation
• The ability to manage multiple clients and priorities at once
• High personal accountability and strong problem-solving skills

If you don’t have agency experience, we’ll still consider exceptional candidates with strong client success experience or people who are unusually smart, hardworking, and quick to learn.

You’ll Probably Love This Role If

• You’re highly ambitious and competitive
• You want more responsibility, not less
• You naturally work hard without needing to be chased
• You move quickly and handle pressure well
• You take ownership when something goes wrong
• You want your compensation and responsibility to grow with your performance
• You’d rather have a demanding opportunity with significant upside than an easy job with limited growth

Gravitate is growing quickly, and this role can be hectic at times. There will be periods that require more than a standard workday.

If you’re looking for a predictable, low-pressure remote 9-to-5, this probably isn’t the right fit.

Compensation & Growth

Base Salary: $65,000

Strong performers can earn approximately $90,000–$110,000+ through performance compensation, retention incentives, account expansion commissions, referral bonuses, and additional incentives.

We promote based on performance and capability, not tenure.

As Gravitate grows, top performers will have opportunities to manage larger accounts, lead other CSMs, and move into broader leadership roles.

How to Apply

Click Apply directly through LinkedIn and submit your application.

Want to significantly increase your chances of getting an interview?

Send us a 2–3 minute Loom video introducing yourself and telling us:

1. Why you’re interested in Gravitate
2. Your most relevant client success or marketing experience
3. Why you think you’d thrive in a fast-moving, high-accountability company

The Loom is not required to apply, but candidates who send a strong one will have a significantly better chance of getting an interview.

We’re looking for someone who wants more than their next job.

We’re looking for someone who wants to become exceptional at what they do and help build something big.