Chief Operating Officer, COO – Holy Cross Health

Position Purpose

Accountable for leading, guiding, and directing the Regional Health Ministries (RHM) operational responsibilities. Directs, deploys, and executes the strategies as directed by the RHM CEO and President to address internal or external business and regulatory issues. Responsible for consistent operating performance and achieving financial goals. Identifies, defines, and solves complex problems that impact the management and direction of the business. Provides administrative oversight for planning, directing, coordinating, and controlling overall operations and professional/support services of the organization. Participates in the development and implementation of short‑term and long‑range goals, objectives, and operational plans which will enable the RHM to successfully carry out its strategic plans. Collaborates with Health Ministries within RHM and across RHMs to ensure consistency and integration of strategy and operations. Maintains awareness of new industry developments and standards. Provides decision support, operations, and/or optimization leadership focus.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates, and demonstrates our Trinity Health Mission, Values, Vision, Actions, and Promise in behaviors, practices, and decisions.

Leadership

• Providing advice, guidance, and leadership to direct reports peers in developing strategies and in the achievement of performance goals.
• Provides leadership and guidance to leadership teams, fostering collaborative planning, innovation, and decision‑making.
• Seeks out, embraces, and capitalizes on the advantages of regional and system resources, diversity, scale, replication opportunities, people, and intellectual capital.

Direction and Growth

• Provides executive leadership and directly and/or indirectly supervises functional operations leaders ensuring the achievement of financial, operational, and strategic plans with a focus on excellence in people‑centered care in a variety of delivery settings.
• Champions change and improvement—seeks out and employs effective change management and performance improvement techniques and tools.

Strategic Support & Accountability

• Responsible for assisting in the preparation of the RHM and/or departmental forecasting and plans and ensuring the allocation of funds based on the RHMs strategies and priorities.
• Participates in the selection, evaluation, and overall success of the senior leadership teams within the market.

Operational Delivery

• Directs hospital operations to achieve forecasted results and other financial criteria and to preserve the capital funds invested in the organization. Evaluates financials and workforce management metrics regularly and systematically.
• Supports RHM efforts to improve service efficiencies that drive increased quality and responsiveness to marketplace needs.
• Ensures compliance with applicable accreditation and regulatory guidelines and local, state, and federal laws and regulations. Maintains compliance with regulations governing hospitals and the rules of accrediting bodies by monitoring operations and initiating changes where required.

Maintains a working knowledge of applicable Federal, state, and local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Minimum Qualifications

Must possess a thorough knowledge of healthcare management principles and techniques as normally obtained through a master’s degree in health administration or a related field from an accredited graduate program and a minimum of five (5) years of management experience with broad strategic and operational knowledge. Proven ability to develop collaborative relationships with physicians, peers, and leaders is essential. Experience with acute operations, financial management, service excellence, regulatory preparedness, and/or physician relations.

Additional Qualifications (nice To Have)

Clinical background strongly preferred. Clinical licensure, fellowship (FACHE, FHFMA, MGMA), and/or certification in a professional organization or process improvement certifications are strongly preferred.

Our Commitment

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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Tagged as: Change Management, Forecasting