Inside Sales Representative

Position Overview

A Green Grass Inside Sales Representative will act as a liaison, provide product/services information, and resolve any emerging problems that our Green Grass customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

Sales and Account Management

• Set and meet personal and team sales targets.
• Learn our golf bag products, features, and benefits in depth so you can clearly communicate their value to customers and prospects.
• Partner with OSRs to place orders and communicate directly with end customers on order details, approvals, and status.
• Check in with our top 10 clubs every two to four weeks.
• Identify customer needs and follow up to make sure they’re satisfied.

Order Management

• Enter and process sales orders, including RepSpark B2B orders, accurately and efficiently.
• Create and send personalization and custom logo mockups for customer approval.
• Coordinate with the embroidery team to make sure orders are completed correctly.
• Prepare orders for delivery or pickup on schedule and by promised dates.
• Review open sales and assembly orders at least once a week.

Billing and Customer Service

• Prepare and send invoices, and follow up on outstanding payments.
• Resolve customer complaints promptly with appropriate solutions, and follow up to confirm they’re resolved.

Reporting and Industry Knowledge

• Submit sales, order status, and shipment status reports as requested.
• Stay current on industry trends, competitor activity, and the PGA Tour schedule.

Other Responsibilities

• Attend trade shows and special events as needed to build brand awareness and drive sales.
• Take on special projects and training as assigned and complete them thoroughly.
• Follow company procedures, quality standards, and safety rules.
• Keep the workspace clean, safe, and organized.

Qualifications

• 1‚Äì3 years of experience in inside sales, account management, or customer service (B2B preferred).
• Experience in the golf industry or with green grass accounts is a plus.
• Strong organizational skills and attention to detail.
• Clear, professional written and verbal communication.
• Comfort with order management or ERP systems, B2B platforms (RepSpark experience a plus), and Google Workspace.
• Ability to manage multiple orders and deadlines at once