VP, Customer Experience

Role Overview

Newmar is seeking a Vice President of Customer Experience to join our team based in Nappanee, IN. The Vice President, Customer Experience is a member of the Newmar Executive Leadership Team and is responsible for the strategy, performance, and continuous improvement of the end-to-end ownership experience.

What You Will Do

Lead Newmar’s customer experience functions, including customer care, dealer support, warranty, parts, technical content, factory service, owner engagement, and digital tools.

Why It Might Be a Fit

The role requires a leader who balances premium customer expectations with operating and financial discipline, builds credibility with owners, dealers, associates, and executive leaders, and makes clear decisions across functional and organizational boundaries.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 12 or more years of progressive leadership experience across customer experience, service, warranty, parts, aftermarket, digital, or related functions.
• Proven success leading senior leaders, cross-functional teams, and large-scale business transformation.
• Strong business and financial experience, including responsibility for growing service, parts, or aftermarket businesses.
• Experience using technology, digital tools, and data to improve the customer experience.

Benefits

• Dental insurance
• Vision insurance