Customer Success Manager, Paradox

Role Overview

As a Customer Success Manager, you will work directly with customers to improve their overall user experience with Workday, helping them achieve their business goals with our AI-powered solutions.

What You Will Do

You will be responsible for serving as the primary contact for Paradox clients in APAC, guiding them toward their business goals and ensuring they get maximum value from our solutions.

Why It Might Be a Fit

We’re looking for someone with 4+ years of experience in client success, customer service or account management roles, and technical understanding of HR technology ecosystems.

Requirements

• 4+ years of experience in client success, customer service or account management roles
• Technical understanding of HR technology ecosystems, including ATS, CRM, HCM, and other related technologies
• Escalation management and adoption planning experience preferred.
• Proven track record to collaborate and build strong relationships with customers especially at the executive level.
• Comfortable working remotely with a cross-functional team and clients across different time zones.
• Functional domain expertise with HR/recruiting software experience or demonstration of equivalent experience with Paradox solutions
• Customer management experience in a complex software or SaaS environment.
• Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).
• Excellent organisation, time management, data analysis, and communication skills.
• Ability to travel up to 30%.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation support
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays

Tagged as: Data Analysis