Customer Success Manager – Sana

Role Overview

As a Customer Success Manager, you will work solely on partner engagement with leading organizations adopting Sana Learn, ensuring they achieve meaningful outcomes from their investment. You will partner with customers from early stages through long-term success, owning adoption, value realization, portfolio health, and growth.

What You Will Do

You will own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value. You will define success plans, KPIs, and measurable outcomes aligned to customer goals, and drive adoption and value realization.

Why It Might Be a Fit

You are naturally curious and always seeking to learn, comfortable operating in ambiguity and solving open-ended problems, and impact-driven and focused on outcomes, not activity.

Requirements

• 4+ years of experience in customer success, consulting, or similar roles in a SaaS environment
• Experience working with enterprise customers
• Experience working with senior stakeholders
• Implementation experience of a SaaS product
• Ability to thrive in an environment with limited playbooks
• Experience with incorporating AI into client workstreams
• Experience driving adoption with measurable customer outcomes

Benefits

• Dental insurance
• Vision insurance
• Flexible work arrangement
• Paid time off
• Annual refresh stock grants
• Workday Bonus Plan or a role-specific commission/bonus