Role Overview
Join YPF as a Customer Experience Manager to transform challenges into opportunities and act with excellence to generate value. The role involves connecting the voice of the customer with the operation, identifying opportunities for improvement, and driving initiatives that generate impact on the customer experience and business results.
What You Will Do
Manage and monitor experience and operational performance indicators, manage Voice of the Customer (VOC) programs, analyze customer and operation information, design and optimize customer journeys, and drive continuous improvement initiatives.
Why It Might Be a Fit
We value profiles with experience in managing Voice of the Customer programs, data analysis, and process design, who enjoy working transversally with different areas to convert insights into concrete actions.
Requirements
- Graduates in Marketing, Communication, Business Administration, or related fields
- Specialization or Postgraduate in Customer Experience (Exclusive)
- Knowledge in Process Management, Lean, Continuous Improvement, or related disciplines (Desirable)
To apply for this job please visit oportunidades.ypf.com.
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