Customer Success Manager

Role Overview

The Customer Success Manager role is a dynamic advisory position that puts you at the forefront of leveraging Zendesk’s cutting-edge AI technologies to guide customers directly to their desired business outcomes.

What You Will Do

You will gain full ownership of your customer relationships, acting as an orchestrator and strategic partner, responsible for driving product adoption, articulating clear ROI, and accelerating growth.

Why It Might Be a Fit

This role offers the perfect platform for innovation and career acceleration, requiring accountability, a strong technical understanding of SaaS/AI, and a desire to make an outsized impact on customer success and Zendesk’s growth trajectory.

Requirements

• Proven track record of taking customer ownership
• Experience in CX management
• Business-oriented mindset with commercial acumen
• Strong technical understanding of Zendesk’s products and AI capabilities
• Analytical capability
• Ability to influence stakeholders at all organizational levels

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid holidays
• Flexible work arrangements
• Professional development opportunities