Role Overview
Zendesk is looking for a Senior Manager, Growth Analytics to help Product Development improve how customers discover, adopt, and expand their use of Zendesk through a product-led growth motion. The role is hands-on enough to engage deeply with complex questions and senior enough to shape the analytics strategy, operating model, and capabilities that enable Product teams to make better decisions at scale.
What You Will Do
Help leaders understand where the PLG journey is performing well, where customers encounter friction, and which opportunities are most likely to improve customer and business outcomes. Build effective working relationships across Sales, Marketing, Product, Engineering, and Data teams to drive self-service bookings, net customer growth and AI penetration.
Why It Might Be a Fit
The ideal candidate will have significant experience in product analytics, growth analytics, business intelligence, data science, product operations, or a related field, ideally in a software or SaaS environment with a product-led or self-service motion.
Requirements
- Significant experience in product analytics, growth analytics, business intelligence, data science, product operations, or a related field
- Experience designing, measuring, or interpreting product experiments and A/B tests
- Strong SQL skills and experience working with complex data across multiple sources
- Experience using Python, R, or another language for statistical analysis or data preparation
- Experience with Snowflake, dbt, or comparable modern data platforms is helpful
- Ability to define meaningful metrics and measurement plans in partnership with Product and Engineering
- Experience building or guiding dashboards, self-service reporting, semantic or metric layers, and other reusable analytics assets
Benefits
- Dental insurance
- Vision insurance
- Bonus/commission
- Benefits
To apply for this job please visit zendesk.wd1.myworkdayjobs.com.
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