Growth Specialist I, Preferred

Role Overview

As a Growth Specialist I, Preferred, you are part of a frontline team that delivers timely, consistent support to Zillow Preferred partners and their agents. You’ll work strategic outreach queues driven by data-based signals, respond to inbound support tickets and partner inquiries, and help partners navigate key moments in their journey, from onboarding and early ramp, to day-to-day operations, to performance management.

What You Will Do

Support Partner Onboarding and Platform Adoption, Engage, Respond, and Resolve, Track & Document Activity and Flag Concerns, Learn and Contribute

Why It Might Be a Fit

Minimum Qualifications: 2+ years of experience in customer success, customer support, account coordination, or a similar customer-facing role. Experience working in a fast-paced, high-volume environment supporting customers or external partners.

Requirements

• 2+ years of experience in customer success, customer support, account coordination, or a similar customer-facing role
• Experience working in a fast-paced, high-volume environment supporting customers or external partners
• Experience using CRM or case management tools (Salesforce preferred) with an aptitude to learn new platforms quickly
• Comfortable documenting interactions and managing cases or tickets in a structured workflow environment

Benefits

• Dental insurance
• Vision insurance
• Equity awards based on factors such as experience, performance and location
• Competitive base salary

Tagged as: Salesforce