Role Overview
The Customer Success Operations Manager is responsible for leading the day-to-day operational execution, people performance, service delivery, and continuous improvement across Customer Success-supported operations.
What You Will Do
Directly manages Customer Success Operations team members, owns day-to-day workflow execution, establishes and maintains operational performance metrics, and serves as the primary operational escalation point.
Why It Might Be a Fit
This role requires strong people-leadership, coaching, accountability, and workload-management skills, with a demonstrated ability to manage operational workflows in a fast-paced, service-oriented environment.
Requirements
- Bachelor’s degree preferred, or equivalent combination of relevant education and experience
- Prior experience in operations, customer service, healthcare, medical device, diagnostic services, or a related environment preferred
- Prior people-management or team-leadership experience strongly preferred
Benefits
- Annual salary: $100,000.00 to $110,000.00
- Annual bonus in accordance with the company’s bonus plan
- Comprehensive benefits plans available at www.zollbenefits.com
To apply for this job please visit zoll.wd5.myworkdayjobs.com.
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