Role Overview
The Senior Manager of Strategic GTM Success will develop and coach CSMs on strategic account planning, ROI quantification, business impact demonstration, and executive-level engagements. The ideal candidate brings deep data fluency, experience managing teams supporting technical products, and a proven track record of partnering with Sales on account strategy and upsell/cross-sell motions.
What You Will Do
Manage a team of approximately 6 Strategic GTM Success Managers, own the complete customer success experience for the Strategic Success team, coach GTM Success Managers to take a consultative approach, and partner closely with Sales and Account Management on account strategy.
Why It Might Be a Fit
The ideal candidate has a minimum 5 years experience managing Customer Success teams, a track record of coaching teams to engage customers consultatively, and strong analytical and diagnostic skills.
Requirements
- Minimum 5 years experience managing Customer Success teams for a B2B SaaS or technology company
- A track record of coaching teams to engage customers consultatively
- Experience in a solutions consulting or similar advisory environment
- Strong analytical and diagnostic skills
- Ability to understand and articulate complex data products, integrations, and technical workflows
- Technical proficiency across the technologies ZoomInfo integrates with
- Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
- Strong communication, presentation, and relationship management skills
- Proven leadership skills, with a focus on partnering with both leaders across the organization and direct reports
Benefits
- Comprehensive benefits
- Holistic mind, body and lifestyle programs designed for overall well-being
- Variable compensation
- Equity
- Paid holidays
To apply for this job please visit www.zoominfo.com.
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