We’re looking for a Customer Success Team Lead to join Topline Pro and help shape the future of our customer experience. This is a unique opportunity to step into a player-coach role where you’ll both lead and directly contribute — guiding a small team in a call-first, high-touch environment while ensuring every customer interaction is consultative, strategic, and impactful.
Requirements
- 5+ years of customer success or customer experience background.
- 1+ years of direct people management experience.
- Proven success operating in a high-activity, phone-first environment.
- Strong data-driven mindset; comfortable analyzing metrics and coaching from data.
- Excellent communication, organization, and problem-solving skills.
- Ability to balance hands-on execution with emerging leadership responsibilities.
Benefits
- 100K salary + bonus + equity ($120K+ OTE)
- Full Medical, Dental, and Vision Health Coverage
- Computer and workspace enhancements
- 401(k) plan (non-matching)
- Unlimited vacation, 9 company holidays, including election day, and 1 personal volunteer day a year
- Company-paid Wellhub membership for fitness and wellness
- Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
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