As a Customer Success Manager, you will be responsible for driving success across the unique regional commercial landscape, owning the customer relationship, and guiding customers to leverage cutting-edge AI to hit their business targets.
Requirements
- 5+ years of professional experience in Customer Success or Customer Experience (CX)
- Experience in GTM roles within enterprise technology/SaaS (e.g., CSM, Professional Services, Technical Account Management, or Solutions Engineering)
- Educational Background: Bachelor’s degree in Business, Engineering, Computer Science, or a related field
- Hands-on SaaS/AI Experience: Direct experience driving adoption of cloud-based or AI-powered solutions
- Technical Proficiency: Skilled in using CS tools (e.g., Gainsight) and performing quantitative analysis
- Language: Native-level fluency in Mandarin and professional-level English proficiency
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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