Customer Success Lead | NYC

Customer Success Lead | NYC üöÄ

$110K–$150K Base + Equity | Hybrid (SoHo, 3 Days/Week)

We’re partnering with a fast-growing, VC-backed healthcare startup on a Customer Success Lead hire.

This is a rare opportunity to own strategic partnerships, build a Customer Success function from the ground up, and make a real impact on youth mental healthcare.

What You’ll Do

• Own and grow a portfolio of 100+ school and district partnerships.
• Drive referral growth, expansion, and customer engagement.
• Build CS playbooks, processes, dashboards, and KPIs from scratch.
• Leverage AI and automation to scale operations.
• Work directly with Product, Growth, and Operations to shape strategy.

What We’re Looking For

• 5+ years in Customer Success or Account Management.
• Proven success growing and expanding large account portfolios.
• Early-stage startup experience (Seed‚ÄìSeries B) with hands-on 0‚Üí1 building experience.
• Commercial mindset ‚Äî proactive, sales-driven, and comfortable owning revenue growth.
• Bonus: EdTech, healthcare, K‚Äì12, or B2B2C experience.

Why Join?

• $110K‚Äì$150K base + competitive equity
• Backed by top-tier VCs with $21M raised.
• Build and shape a critical function at an early-stage startup.
• Clear path toward future team leadership.
• Mission-driven work with tangible social impact.
• Interested? Apply now