As a Customer Success Manager – Open Coverage, you will own the post-sale relationship for a portfolio of customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle.
Requirements
- Manage post-sale relationships for a portfolio of accounts.
- Drive product adoption, usage, and customer satisfaction.
- Monitor customer health and address risks before they escalate.
- Continuing to drive client utilization to increase retention.
- Collaborate with Account Specialists on renewals and upsell opportunities.
- Conduct regular check-ins and business reviews to align on goals and outcomes.
- Leverage data and insights to prioritize outreach and inform engagement strategies.
- Maintain CRM and Customer Success tools for visibility and accountability.
- Contribute to process improvements and internal initiatives that enhance the CS function.
- Own the end-to-end renewal process for a portfolio of customers
- Manage quoting, contract execution, and renewal forecasting
- Identify and execute low-complexity upsell and cross-sell opportunities
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
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