Contentsquare is a global leader in experience analytics. We’re looking for a Senior Customer Success Manager to manage a portfolio of 80-120 customer accounts and drive customer retention and value realization.
Requirements
- Customer success or account management experience managing portfolios of accounts, preferably in a scaled, digital-first, or SMB environment.
- An ownership mindset: you treat your book like a business, take accountability for your outcomes, and do not wait for a playbook before taking action.
- AI fluency in your daily workflow.
- An analytical mindset to interpret customer health data, usage metrics, and signals to prioritize engagement and identify risk.
- Strong communication across formats: email, video, webinars, and live calls.
- Comfort with technology and systems including CRM (Salesforce), CS platforms (Gainsight preferred), and digital engagement tools.
- Adaptability and a growth mindset that shows up as behavior: you test approaches, share what you learn, and adjust when something is not working.
Benefits
- Virtual onboarding
- Hackathon
- Lifestyle allowance
- Culture Crew in every country
- Stock options
- Employee Resource Groups
- Generous paid time-off policy
- Work flexibility
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