Customer Experience Associate-Hardlines

Role Overview

As a Customer Experience Associate in Hardlines, you are responsible for ensuring an exceptional guest experience in the Hardlines departments. You will assist customers in finding what they are looking for and ensure Hardlines is stocked with the products customers want.

What You Will Do

You’ll know which products will meet customer’s needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.

Why It Might Be a Fit

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development!

Requirements

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• 12 months Retail experience preferred

Benefits

• Comprehensive medical, dental, life and disability insurance
• Paid time off
• Shift differential/holiday pay
• Traditional pension and 401K plan to qualifying associates
• Access to the base and its facilities
• Mass Transit program
• Status as an employee of the DoD