Customer Success Manager

Role Overview

The Customer Success Manager provides account management services and support to targeted customers, builds collaborative long-term relationships, and provides project leadership, cross-functional process coordination, and targeted data stewardship.

What You Will Do

Drive customer engagement, retention, and growth in coordination with the sales community and targeted business objectives. Convene, coordinate, and facilitate cross-functional teams to develop, refine, and implement solutions for strategic programs and process-improvement initiatives.

Why It Might Be a Fit

The ideal candidate will have 4+ years of experience in customer service in a medical, healthcare or biotech field, and a demonstrated ability to present ideas/data to internal and external customers in a way that produces understanding and impact.

Requirements

• Bachelor’s Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree.
• 4+ years of experience in customer service in a medical, healthcare or biotech field.
• 2+ years of experience with customer relationship management systems.
• Proficient with Microsoft Excel; ability to manipulate and summarize data, create pivot tables, and various charts.
• Proficient with Microsoft PowerPoint; ability to create concise, clear presentations.
• Authorization to work in the United States without sponsorship.

Benefits

• Excellent retirement savings plan with a high employer contribution
• Health and wellness benefits
• Dental insurance
• Vision insurance

Tagged as: Excel