Sales Operations Analyst

Role Overview

The role operates within a structured, ticket-driven environment, working across multiple work types and accounts while absorbing account-specific nuances. The objective is to take on the administrative workload freeing sellers to focus on selling, account management, and relationship building.

What You Will Do

Process order entries, modifications, and cancellations in customer systems, provide order status updates, shipment tracking, and delivery confirmation to sellers and customers, and address quote requests and resolve invoice queries.

Why It Might Be a Fit

The role requires strong working knowledge of order-to-cash processes, pricing workflows, and ERPCRM systems, excellent verbal and written communication skills with a customer-first orientation, and ability to multi-task across work types and manage ticket queues under defined SLAs.

Requirements

• Any Graduation
• 3 to 5 years of experience in customer service, order management, inside sales support, or a B2B operations role
• Strong working knowledge of order-to-cash processes, pricing workflows, and ERPCRM systems e.g SAP Salesforce
• Excellent verbal and written communication skills with a customer-first orientation
• Ability to multi-task across work types and manage ticket queues under defined SLAs
• Proficiency in MS Office

Benefits

• Dental insurance
• Vision insurance
• Medical insurance
• Health insurance
• Life insurance
• Disability insurance
• Paid time off
• Paid holidays
• Retirement plan
• 401(k) match