Sales Operations Specialist

Role Overview

The Sales Operations Specialist will be responsible for order and shipment management, process order entries, modifications, and cancellations in customer systems, and provide order status updates and shipment tracking. The role requires strong working knowledge of order-to-cash processes, pricing workflows, and ERPCRM systems, excellent verbal and written communication skills, and ability to multi-task across work types and manage ticket queues under defined SLAs.

What You Will Do

The Sales Operations Specialist will perform various tasks such as order and shipment management, process order entries, modifications, and cancellations, provide order status updates and shipment tracking, and manage price lists, promotional pricing updates, and ensure pricing accuracy across accounts.

Why It Might Be a Fit

The ideal candidate will have 4-5 years of experience in customer service, order management, inside sales support, or a B2B operations role, and possess strong working knowledge of order-to-cash processes, pricing workflows, and ERPCRM systems, such as SAP and Salesforce.

Requirements

• Any Graduation
• 7 to 11 years of experience
• Strong working knowledge of order-to-cash processes, pricing workflows, and ERPCRM systems
• Excellent verbal and written communication skills
• Ability to multi-task across work types and manage ticket queues under defined SLAs
• Proficiency in MS Office