Role Overview
As a Customer Experience Specialist in Cairo, Egypt, you will deliver outstanding service to guests and partners via phone, email, and chat, handle a high volume of inquiries, and take end-to-end ownership of booking issues.
What You Will Do
You will work towards achieving individual and team KPIs, develop expertise across multiple Agoda product lines, and collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases.
Why It Might Be a Fit
You will enjoy Agoda’s Hybrid work model, competitive compensation with performance-based incentives, annual discretionary performance bonus, visa sponsorship and relocation support, health insurance, and other locally competitive benefits.
Requirements
- Strong customer focus and a genuine desire to help others
- Excellent spoken and written Arabic skills, and B2 level English
- Ability to stay calm, accurate, and professional under pressure
- Good problem-solving skills, using guidelines and data to make decisions effectively
- Flexibility to adapt to new tools, processes, and feedback
- Ability to manage time and priorities in a fast-paced, high-volume environment
- Reliability, integrity, and a positive, collaborative attitude
Benefits
- Competitive compensation with performance-based incentives
- Annual discretionary performance bonus
- Visa sponsorship and relocation support for eligible roles and locations
- Health insurance and other locally competitive benefits
- Agoda travel discounts and special rates on accommodation and related products
- Work from anywhere for up to 30 days per year
- Structured training, coaching, and clear performance metrics
- Opportunities to grow your career within the Customer Experience Group or across Agoda
To apply for this job please visit job-boards.greenhouse.io.
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