Customer Experience Executive

Role Overview

The Customer Experience Executive will be at the heart of our vehicle delivery operations, ensuring every vehicle is perfectly prepared, every detail is taken care of, and every customer enjoys a smooth, professional, and memorable handover experience.

What You Will Do

Coordinate and manage the end-to-end vehicle delivery process, ensure vehicles are prepared according to customer specifications, conduct and coordinate all pre-delivery quality checks, maintain accurate vehicle delivery records, and handle customer interactions professionally.

Why It Might Be a Fit

The ideal candidate will have a customer-focused mindset, excellent communication and interpersonal skills, strong coordination and problem-solving abilities, and a passion for delivering excellent service.

Requirements

• 1–2 years of experience in vehicle delivery, automotive operations, or a related field
• Experience coordinating with Sales, Service, and Warehouse teams is an advantage
• Basic knowledge of vehicle preparation, quality inspections, and documentation
• High school diploma or equivalent is required
• A Bachelor’s degree in Business Administration or a related field is an advantage