Customer Success Manager – Italian speaker

Role Overview

The Customer Success Manager will drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention, and growth. They will work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation.

What You Will Do

The role will consist of driving and nurturing post go-live customers, leading the enablement of users by conducting product trainings, and providing regular, proactive recommendations to optimise the use of the Algolia platform.

Why It Might Be a Fit

The ideal candidate will have fluency in English, fluency in additional languages such as Italian is beneficial, 2-3 years relevant work experience in customer success, account management, digital consultancy, or project management, preferably in a SaaS business, and experience working with a portfolio of accounts, supporting a highly technical product.

Requirements

• Fluency in English
• Fluency in additional languages such as Italian is beneficial
• 2 – 3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
• Experience working with a portfolio of accounts, supporting a highly technical product
• Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organisation
• Ability to set priorities, drive decisions and get closure on recommendations and issues
• Ability to influence others towards continuous improvement, both internally and externally
• Experience successfully managing customer engagements to completion and customer satisfaction
• Excellent presentation, written and verbal communication skills
• Proven time management skills with the ability to prioritise tasks

Benefits

• Dental insurance
• Vision insurance
• Flexible work schedule
• On-Target Earnings Pay Range: €62,000—€86,000 EUR

Tagged as: Project Management