Role Overview
The team works with sellers and vendors to increase adoption of Amazon-managed inbound transportation services and improve the customer experience. The ideal candidate is a hands-on builder who can translate business needs into tools that teams use.
What You Will Do
Own the development, maintenance, and improvement of the team’s customer relationship management system and related sales enablement tools. Work with business development and account management users to understand their workflows and translate their needs into clear requirements.
Why It Might Be a Fit
The best candidates for this role dive deep into data, invent and simplify manual processes into durable mechanisms, and deliver results that let the team scale.
Requirements
- 2+ years of program or project management experience
- 3+ years of advanced Microsoft Word and Excel experience
- Bachelor’s degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 2+ years of project/program management experience
- 2+ years of working cross functionally with tech and non-tech teams experience
- Experience translating customer needs into business requirements
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
- EAP
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
To apply for this job please visit www.amazon.jobs.
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