Senior Customer Success Manager, Strategic Account Services-Hardlines

Role Overview

The Senior Customer Success Manager drives business growth for Sellers on the Amazon Store by delivering an optimal level of service through strategic insights and operational standards. They will own building and executing strategic joint business plans with Sellers and collaborate with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

What You Will Do

The Senior Customer Success Manager will drive Seller business growth through customized insights, recommendations, education on tools/products/services, and delivering a positive program experience. They will identify and action improvements to business input metrics that drive growth and end customer experience, analyze data and trends to maximize long-term potential for their assigned Seller portfolio, and act as a strategic partner for Sellers.

Why It Might Be a Fit

The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.

Requirements

• Bachelor’s degree or equivalent
• Experience in Sales, Territory Planning, Merchandising, and/or relevant experience within Customer Success, Account Management, or negotiating, nurturing, and growing customer relationships
• Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
• Experience building and cultivating relationships with internal and external stakeholders
• Experience in medium to high complexity data analysis using Excel, requiring the use of pivot tables and/or other data manipulation features and formulas
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave