Role Overview
The Air Defense team builds robots that find other robots and knock them out of the sky. As a Product Operations Technical Specialist, your mission is to maintain the health of our deployed Air Defense technology. You will be responsible for identifying, triaging, escalating, and managing resolution of all incidents across our deployed fleet of systems.
What You Will Do
Incident Resolution: Identify, triage, troubleshoot, and, as necessary, escalate incidents affecting health and performance of deployed air defense assets to expeditious resolution. Root Cause Analysis: Initiate root cause analysis of specific incidents and produce trend analyses of aggregated incident data to facilitate follow-on investigation and root cause corrective action (RCCA) by product engineering teams.
Why It Might Be a Fit
If you enjoy cross-functional problem-solving and are passionate about supporting national security priorities through cutting-edge technology, our team is interested in speaking with you.
Requirements
- Self-starter with a record of high achievement in multiple domains
- Ability to communicate and coordinate technical and non-technical efforts across various business, engineering, and sustainment functions, influencing decision-making, resource allocation, and operational planning
- Excellent written, visual, and verbal communication skills.
- Eligible to obtain and maintain an active U.S. Secret security clearance
- Willingness to work non-standard hours and weekends as needed
Benefits
- Highly competitive equity grants
- Top-tier benefits for full-time employees
- Comprehensive, competitive benefits package
- Paid holidays
- Healthcare
- PTO
- Retirement
- Learning budget
- Parental leave
- Wellness
- Visa/relocation
- Remote flexibility
- Stipends
- Bonus/commission
To apply for this job please visit boards.greenhouse.io.
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