Role Overview
Arctic Wolf is looking for a Customer Success Manager to be part of their team in Newcastle. The role involves managing corporate customers, achieving renewal and expansion targets, and ensuring customer satisfaction.
What You Will Do
The successful candidate will be responsible for managing a set of corporate customers, achieving renewal and expansion targets, and ensuring customer satisfaction. They will also be required to negotiate on behalf of management, act as an advisor to customers, and create and manage automated processes to forecast and communicate at-risk customers.
Why It Might Be a Fit
The ideal candidate will have a minimum of 5 years of demonstrated success in a sales role, preferably in a technology organization, and will be able to think out-of-the-box and energize others with passion, quality, and commitment.
Requirements
- 5+ years of demonstrated success in a sales role, preferably in a technology organization
- Field sales experience strongly desired
- Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
- Fanatical devotion to customer service, business quality, and data security
- Thinks out-of-the-box and energizes others with passion, quality, and commitment
Benefits
- Equity for all employees
- 28 days annual leave, 8 bank holidays and paid volunteering days off
- Pension plan employer match
- Training and career development programs
- Robust Employee Assistance Program (EAP) with mental health service
- Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection
- Fertility support and paid parental leave
To apply for this job please visit arcticwolf.wd1.myworkdayjobs.com.
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