Customer Success Manager – SMB – Nordics

Role Overview

The Customer Success Manager – SMB – Nordics will be responsible for managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution. The role involves achieving renewal and expansion targets through consultative selling techniques, listening to customers and providing feedback to the business, and ensuring customer satisfaction and delivery of quarterly account reviews.

What You Will Do

The primary responsibilities and duties of this role include managing customer issues and requests, creating and managing automated processes to forecast and communicate at-risk customers, and building risk mitigation plans to retain such accounts.

Why It Might Be a Fit

To be successful in this role, you will need to be flexible and work in a rapidly changing environment, have an aptitude for technology and knowledge of spreadsheet and Salesforce utilization, and demonstrate fanatical devotion to customer service, business quality, and data security.

Requirements

• 5+ years of demonstrated success in a sales role, preferably in a technology organization
• Field sales experience strongly desired
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
• Fanatical devotion to customer service, business quality, and data security

Benefits

• Variable incentive compensation
• New hire equity grants
• Comprehensive benefits package