Senior Customer Success Manager

Role Overview

The Sr. Customer Success Manager will be responsible for ensuring client satisfaction with the Arise platform to enable growth of assigned client relationships.

What You Will Do

Responsible for operating the client relationship, demonstrating how use of the Arise platform will create high-value business results, determining compliance to client performance expectations, and delivering excellent results.

Why It Might Be a Fit

The ideal candidate will have strong negotiating skills, demonstrated leadership and decision-making skills, experience with contract and vendor management, and deep proficiency with reporting, data, and trend analysis.

Requirements

• Minimum of Bachelor’s degree or equivalent experience
• Ability to work independently in a fast-paced environment
• Sales or Account Management experience and Operational experience preferred
• Strong negotiating skills
• Demonstrated leadership and decision-making skills
• Experience with contract and vendor management
• Deep proficiency with reporting, data, and trend analysis
• Three years of exempt level managerial experience and managing client relationships
• Proficient in MS Office (must be close to expert level with Excel 2007)

Benefits

• Medical / Dental / Vision / Flex Spending Benefits
• 401k, Retirement (40% match)
• Flexible Time Off program – take what you need
• Tuition Reimbursement

Tagged as: Excel