Customer Success Manager – Named Accounts

Role Overview

The Customer Success team at Asana is committed to helping customers maximize the value of Asana as a technology platform and a holistic approach to collaboration. The team is looking for an experienced Enterprise Customer Success Manager to support and grow their largest and most strategic customers.

What You Will Do

As an Asana Enterprise CSM, you’ll guide the customer to deploy Asana successfully, adopt it widely across their organization, and ensure they continuously gain business value from our products and services.

Why It Might Be a Fit

This role requires a customer-centric individual with a strong understanding of the Japanese market, fluency in Japanese, and proficiency in English. The ideal candidate will have 5+ years of experience in a Customer Success, Consulting, or Account Management role working with large, complex Enterprise-level accounts.

Requirements

• 5+ years of experience in a Customer Success, Consulting, or Account Management role working with large, complex Enterprise-level accounts
• Experience managing a book of high-value customer relationships with an ability to drive customer success and align within complex organizational structures
• Fluency in Japanese is required; proficiency in English is preferred

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Travel assistance
• Relocation assistance