Role Overview
Join a team focused on transforming customer experiences through data-driven insights, process improvement, service design, and cross-functional leadership. This role owns the end-to-end experience transformation lifecycle, identifying opportunities, solving complex business challenges, influencing senior stakeholders, and delivering measurable business outcomes across customer journeys.
What You Will Do
Lead experience transformation initiatives from current-state assessment through implementation and measurement. Analyze customer, operational, digital, and business data to identify friction points, root causes, and improvement opportunities.
Why It Might Be a Fit
Shape innovative customer experiences, partner with senior leaders, and drive measurable transformation across the business.
Requirements
- Bachelor’s degree or equivalent experience
- A minimum of 5 years of experience in operation transformation or process improvement experience
- Strong critical thinking and problem-solving skills
- Ability to influence stakeholders without direct authority
- Experience operating independently in ambiguous environments
- Executive communication and presentation skills
- Experience translating insights into measurable business outcomes
Benefits
- Pay Range: $88,000.00 – $147,000.00
To apply for this job please visit assurant.wd1.myworkdayjobs.com.
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