Manager of Product Operations – Customer Engagement

Role Overview

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a Manager of Product Operations – Customer Engagement to lead our alpha/beta customer engagement program within our RCM Transformation division.

What You Will Do

The Manager of Product Operations – Customer Engagement will manage a team responsible for customer identification, recruitment, and engagement during product development while simultaneously evolving how we engage customers and transforming manual processes into scalable, automated solutions.

Why It Might Be a Fit

The ideal candidate has strong cross-functional influence, proven people leadership capabilities, and the ability to balance strategic thinking with process optimization while developing and motivating a team while driving meaningful change.

Requirements

• Bachelor’s degree required
• 7+ years professional experience, including 3+ years managing teams
• Demonstrated change management and process transformation experience in complex organizations
• Strong cross-functional influence with excellent communication skills across different audiences and contexts
• Experience in product operations, product management, or customer engagement roles, preferably in healthcare or B2B SaaS
• Strategic thinker with strong operational execution
• Data fluency—comfortable analyzing metrics and driving data-backed decision making
• Track record of developing teams and building shared ownership

Benefits

• 10% for tri-annual offsites and industry education (conferences, customer events, etc.)
• Health and financial benefits
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Flexible work arrangements
• Company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued
• Annual discretionary bonus plan
• Variable compensation plan
• Equity plans