Role Overview
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a Manager of Product Operations – Customer Engagement to lead our alpha/beta customer engagement program within our RCM Transformation division.
What You Will Do
The Manager of Product Operations – Customer Engagement will manage a team responsible for customer identification, recruitment, and engagement during product development while simultaneously evolving how we engage customers and transforming manual processes into scalable, automated solutions.
Why It Might Be a Fit
The ideal candidate has strong cross-functional influence, proven people leadership capabilities, and the ability to balance strategic thinking with process optimization while developing and motivating a team while driving meaningful change.
Requirements
- Bachelor’s degree required
- 7+ years professional experience, including 3+ years managing teams
- Demonstrated change management and process transformation experience in complex organizations
- Strong cross-functional influence with excellent communication skills across different audiences and contexts
- Experience in product operations, product management, or customer engagement roles, preferably in healthcare or B2B SaaS
- Strategic thinker with strong operational execution
- Data fluency—comfortable analyzing metrics and driving data-backed decision making
- Track record of developing teams and building shared ownership
Benefits
- 10% for tri-annual offsites and industry education (conferences, customer events, etc.)
- Health and financial benefits
- Commuter support
- Employee assistance programs
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
- Flexible work arrangements
- Company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued
- Annual discretionary bonus plan
- Variable compensation plan
- Equity plans
To apply for this job please visit athenahealth.wd1.myworkdayjobs.com.
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