Product Operations, Senior Associate- Patient Experience

Role Overview

Join athenahealth as a Product Operations, Senior Associate- Patient Experience to help shape how Product Operations drives product delivery, decision-making, and operational consistency across the athenaOne portfolio, with a focus on patient experience offerings.

What You Will Do

Partner with product managers to support feature delivery from idea through general availability, analyze portfolio data to identify risks, tradeoffs, and opportunities, and use AI tools to summarize information and compare options more efficiently.

Why It Might Be a Fit

This role combines product operations, analytics, governance, and AI-enabled execution to improve how athenahealth builds and launches patient-facing experiences.

Requirements

• Bachelor’s degree or equivalent practical experience
• 5+ years of professional experience
• 1–2 years of experience in product management, product operations, or a related field
• Experience with patient engagement workflows, scheduling management, digital patient communication, and patient-facing healthcare experiences preferred
• Experience with AI tools such as Claude, GPT, Codex, or similar tools
• Strong understanding of the software development lifecycle and agile methodologies
• Healthcare technology experience strongly preferred
• Proven ability to influence partners across functions and levels without direct authority
• Strong analytical and communication skills with the ability to translate complex information into clear actions
• Comfortable working in ambiguous, fast-changing environments
• Self-directed with strong follow-through and accountability

Benefits

• Dental insurance
• Vision insurance
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Flexible work arrangements
• Annual discretionary bonus plan
• Variable compensation plan
• Equity plans
• Paid holidays