Associate Customer Success Manager

Role Overview

The Associate Customer Success Manager will partner with customers to drive engineering transformation using the Atlassian platform, managing an important segment of customers through implementation and rollout, and ensuring their success with the program.

What You Will Do

The role will involve managing the full customer lifecycle, creating and maintaining a customer success plan, meeting targets for net renewal and customer expansion, and identifying and resolving potential renewal challenges.

Why It Might Be a Fit

The ideal candidate will be a proactive and strategic thinker, able to focus on driving real change and positive impact at customers’ companies, and will have a great supporting cast to allow them to do so.

Requirements

• Become a product expert and a master of our customer success process
• Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
• Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
• Identify and resolve potential renewal challenges to ensure a high renewal rate
• Establish DX as a key strategic driver of our prospect’s business goals, leading them to integrate DX insights into their company workflows

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Perks and benefits designed to support you, your family and to help you engage with your local community