Retail Customer Experience Specialist

Role Overview

The Retail Customer Experience Specialist will handle inbound calls, process special orders, and provide world-class support to stores across North America. They will utilize software tools and manage multiple projects to deliver optimal customer outcomes.

What You Will Do

Answer inbound calls, process special orders, utilize software tools, provide technical recommendations, and facilitate marketing collateral. Manage multiple projects and prioritize optimal customer outcomes.

Why It Might Be a Fit

The ideal candidate will have 3-5 years of experience in customer service or inside sales, a positive attitude, and excellent communication skills. They will be able to operate effectively across multiple platforms, build and maintain relationships, and drive results.

Requirements

• 3-5 years of experience in customer service or inside sales
• Positive attitude with a customer-focused approach and attention to detail
• Ability to operate effectively across multiple platforms
• Excellent communication skills, attention to detail, and follow-through
• Can-do attitude with a focus on creative problem-solving that drives engagement
• Ability to work proactively and strategically, modeling best practices for the consumer base
• Strong interpersonal, motivational, and communication skills
• Commitment to upholding company values
• Ability to build and maintain relationships with other AZEK Company team members and departments
• High desire to drive results, to surpass current goals
• Ability to make decisions or take actions to solve a problem or reach a goal