CRM and Insights Manager

Role Overview

The CRM and Insights Manager combines CRM and analytics skills to oversee the administration of the CRM system and drive analytics initiatives, ensuring data governance and quality.

What You Will Do

Manage customer master data, leverage advanced analytics and visualization tools to generate actionable insights, and drive data-driven decision-making.

Why It Might Be a Fit

The ideal candidate will have strong experience in data analytics, CRM platforms, and collaboration with cross-functional teams to drive data-driven decisions.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Data Analytics, Information Systems, or a related field
• At least 5 years of relevant experience in business intelligence, or analytics within a commercial or marketing environment
• Proven experience working with CRM platforms (preferably Veeva CRM or similar systems) and managing customer master data is highly preferred
• Strong experience in data analytics, including descriptive, predictive, and prescriptive analysis
• Experience collaborating with cross-functional teams (Sales, Marketing, Digital, Customer Excellence) to drive data-driven decisions
• Proficiency in statistical modelling for descriptive, predictive, and prescriptive analytics, machine learning techniques, and applying data science methods to business problems

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid holidays
• Equity