Role Overview
Join Beam’s Customer Adoption & Support team in the US as a Customer Success Manager. This is a dynamic, dual-impact role where you’ll blend high-touch, empathetic user support with proactive, high-energy training. You’ll empower social workers, clinicians, and human services teams across the United States, enabling them to use technology to make an even greater impact in American communities.
What You Will Do
Drive adoption and training, act as the voice of the user, and build the playbook. You’ll lead onboarding sessions, deliver training, travel to customer sites, design resources, and help shape improvements based on real user needs.
Why It Might Be a Fit
You’ll be a strategic partner, helping organisations seamlessly embed our AI tools into the daily rhythm of frontline work. You’ll empower users to make a greater impact, and you’ll have the autonomy to shape the function from the ground up.
Requirements
- Empathetic and patient
- A clear communicator
- Calm under pressure
- Proactive and curious
- A builder
To apply for this job please visit jobs.ashbyhq.com.
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