Customer Success Manager

Role Overview

As a Customer Success Manager, you will own the complete account lifecycle from post-sale through renewal and expansion. You will be a trusted advisor, helping customers realize business value outcomes and maximize their investment.

What You Will Do

You will manage complete account lifecycle, develop and execute strategic account plans, lead onboarding and operationalization, and conduct outcome-based business reviews.

Why It Might Be a Fit

You will identify and develop expansion opportunities, build and maintain relationships with key stakeholders, and demonstrate advanced ability to identify and communicate upsell, cross-sell, and renewal likelihood.

Requirements

• 2-7 years of relevant work experience in customer success, account management, solutions consulting, or related B2B SaaS role
• Deep familiarity with cybersecurity, risk management, or governance frameworks (NIST, ISO); industry awareness preferred
• Proven track record managing customer renewals, retention, and expansion outcomes
• Bachelor’s degree or international equivalent; advanced education or certifications (CTPRP, CISSP, PMP) a plus

Benefits

• Medical, dental, and vision insurance
• Paid parental leave
• Flexible time off
• 401(k) plan with employee and company contribution opportunities
• Life and disability insurance
• Tuition reimbursement

Tagged as: Project Management