Customer Success Manager

Role Overview

As a Customer Success Manager, you will serve a shared portfolio of customers, working from a prioritized queue to deliver proactive lifecycle touchpoints, respond to customer needs, and build credibility quickly with new stakeholders. You will thrive on variety and volume, delivering high-quality work at pace.

What You Will Do

Your key responsibilities will include shared portfolio coverage and customer engagement, product and technical enablement, value realization at scale, retention, risk, and renewal readiness, and operational excellence.

Why It Might Be a Fit

You will be equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You will thrive on variety and volume, and take pride in doing high-quality work at pace.

Requirements

• 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS
• Balance of technical aptitude and business acumen
• Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset
• Comfort serving many customers at once and prioritizing by signal rather than by relationship history
• Excellent written communication
• Strong documentation habits and genuine discipline about leaving a clean trail for teammates
• Experience delivering demos and running structured customer conversations
• Familiarity with CS and CRM tooling such as Totango or Salesforce
• Proactive mindset, driven, accountable, coachable, and naturally customer obsessed

Benefits

• Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• Lifestyle Spending Account
• Employee Recognition Program

Tagged as: Salesforce