Role Overview
The Customer Experience team is responsible for launching, supporting, and strengthening long-term relationships with Boulevard customers. As a Customer Success Manager, you will partner closely with our Mid-Market customers to ensure they realize meaningful, ongoing value from our platform.
What You Will Do
Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform. Own retention outcomes by proactively monitoring account health and risk signals and executing contract renewals with data-driven judgment.
Why It Might Be a Fit
You will need 3+ years managing a Mid-Market book of business, with demonstrated success in retention, renewals, and relationship management; prior experience in the salon, spa, or wellness industry is a plus.
Requirements
- 3+ years managing a Mid-Market book of business
- demonstrated success in retention, renewals, and relationship management
- prior experience in the salon, spa, or wellness industry is a plus
- track record of independently managing complex, multi-location accounts with minimal oversight
- strong business acumen
- effective EQ
- comfortable managing competing priorities and evolving processes
- growth mindset
- skilled at risk identification and escalation
- comfortable analyzing customer metrics and translating insights into clear, data-driven recommendations
- some experience mentoring or informally supporting newer CSMs, or clear interest in growing into that role on the team
Benefits
- Competitive base pay and performance bonus eligibility
- Equity participation for all full-time employees
- Comprehensive medical coverage
- Annual $1,200 HSA employer contribution
- 100% covered dental, vision, life, and disability insurance
- 12 weeks of fully paid U.S. parental leave
- Flexible paid time off
- 10 U.S. company holidays
- Fully remote with support
- $200 quarterly Boulevard Bucks
- One Medical membership
- Employee Assistant Program
To apply for this job please visit job-boards.greenhouse.io.
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