Head of Customer Experience

Role Overview

As a Head of Customer Experience, you will work in the Bradesco Principal area, ensuring a premium, welcoming, and personalized experience for clients. You will receive and follow up on clients, present exclusive environments and services, and act as a link between clients, internal team, and specialists.

What You Will Do

Your main activities will be receiving and following up on clients, presenting exclusive environments and services, acting on the client base, and ensuring the organization and perfect functioning of the environments accessed by clients.

Why It Might Be a Fit

We value those who understand the client in depth, work in partnership, and transform knowledge into impactful deliveries. Professionals with a sense of ownership, consistency in execution, and a focus on results, who continuously evolve, share learnings, and use technology to turn challenges into relevant solutions for the business.

Requirements

• Completed higher education in Administration, Economics, Accounting, or related areas
• Experience with routines of service, organization of environments, and support for simple operational processes
• Strong communication, relationship, and consultative service skills for sophisticated public
• CPA 20
• CEA

Benefits

• Health and dental plan
• Life insurance
• Viva Bem: health, well-being, and quality of life program
• TotalPass
• Bradesco Corporate University (Unibrad)
• Educational partnerships
• Participation in profits or Bônus (according to the eligibility of the position)
• Private pension
• Special conditions in products and services
• Exemption from Tariffs: special conditions in various products and services
• Food and meal allowance
• 13th food allowance
• Childcare or babysitting allowance
• Maternity leave of 180 days, gestational and postpartum assistance
• Extended paternity leave of 20 days
• Optional transportation allowance