Customer Experience (CX) Assistant

Role Overview

We are looking for candidates who enjoy taking on challenges. We are looking for someone who has a passion for improving the customer journey, simplifying processes, and driving innovation.

What You Will Do

You will be responsible for ensuring that solutions are always customer-centric, proposing and implementing practical initiatives focused on improving the user experience and increasing engagement with our brand, and collecting, monitoring, and interpreting feedback and satisfaction metrics critical to the business.

Why It Might Be a Fit

If you have experience in CX, enjoy transforming insights into strategic actions, and want to make a difference in the customer experience, this role is for you!

Requirements

• Education: complete or ongoing higher education in Administration, Marketing, Communication, Engineering, IT, or related areas.
• Experience: previous experience in Customer Experience (CX), Customer Success (CS), or differentiated Customer Service.
• Satisfaction Metrics: knowledge of continuous improvement methodologies and analysis of satisfaction indicators.
• Data Analysis: good skills with tools such as Excel, BI platforms, or similar with a focus on data analysis.
• Behavioral Profile: excellent communication (verbal and written), strong analytical vision, and orientation towards innovation.
• Differentiators: knowledge of journey mapping tools or agile methodologies.
• Previous experience in the Telecommunications or Technology sector.

Benefits

• Life insurance
• Food allowance
• Transportation allowance
• Unimed health plan
• Dental plan