Role Overview
Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion. Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio.
What You Will Do
Build trusted relationships with executive stakeholders delivering demos and training on Brevo’s product. Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.
Why It Might Be a Fit
A genuine Trusted Advisor who shapes customers’ marketing strategy before they ask, with a data-driven approach and high ownership.
Requirements
- Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager
- Excellent written, verbal, and presentation skills in English; proficiency in Spanish or Portuguese is a plus
- Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
- Experience managing complex accounts (high MRR, multiple stakeholders)
- Data-driven, high ownership and able to navigate ambiguous situations with confidence
- Mindset: Proactive, autonomous, coaching-minded, growth-oriented.
Benefits
- 100% employer-paid employee medical premiums
- Dental and vision coverage
- WellHub membership
- Paid parental leave
- 20 days of paid vacation
- 12 holidays
- Monthly lunch stipend
- Regular team events
- 401(k) employer match
To apply for this job please visit jobs.lever.co.
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