Mid-Market Customer Success Manager

Role Overview

As a Mid-Market Customer Success Manager, you will own a book of business comprised of our growing customer base, working day to day with Finance teams from CFOs to Accounting Managers to ensure they unlock the full value of Brex’s solutions.

What You Will Do

Develop a deep proficiency in all aspects of Brex products, create and execute account strategies for customers’ business goals, drive product adoption, minimize churn, and grow account value.

Why It Might Be a Fit

You will be a trusted advisor to finance stakeholders, build multi-threaded relationships across functional areas, and consistently meet or exceed quarterly key performance metrics.

Requirements

• 4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up.
• Deep fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology – including ERPs, spend management platforms, or AP automation tools.
• Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle
• Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
• Ability to synthesize product usage data and identify key insights and trends
• Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.
• Bachelor’s degree required; finance, business, or related fields preferred.

Benefits

• OTE range for this role is $132,000 to $165,000
• Equity and other forms of compensation may be provided as part of a total compensation package