Inside Sales Representative I Sales – Inside Sales

Role Overview

Provides sales and customer service activities to retail customers, utilizing knowledge of sales techniques and industry knowledge. Assists with customer inquiries on product selection, pricing, availability, and refunds/exchanges. Actively engages in selling company products/services and related items.

What You Will Do

Enters orders into system, schedules delivery of products, plans and paces own work efficiency, participates in coordinating and conducting customer workshops, handles and resolves simple customer complaints.

Why It Might Be a Fit

Requires strong customer service skills, knowledge of company products, competitor’s products, and company standards, and proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.

Requirements

• High school diploma or General Education Degree (GED)
• six (6) months sales-related experience
• Knowledge of company products, competitor’s products, and company standards
• Knowledge of company product pricing, discount, and estimating formulas and guidelines
• Good verbal and written communication skills
• Strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts, and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• 401(k) or retirement plan
• Paid time off (vacation, sick leave)
• Holidays
• Employee discounts
• Flexible spending account (FSA)
• Health savings account (HSA)
• Employee assistance program (EAP)
• Wellness programs
• Employee recognition and reward programs