Role Overview
The Customer Success Team sits at the heart of the action at BVNK, creating the link between the customer and BVNK. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses.
What You Will Do
Expertly manage a portfolio of banking, crypto, payments or FX accounts, developing relationships, managing stakeholders and identifying advocates. Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales.
Why It Might Be a Fit
We’re a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.
Requirements
- Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
- Experience supporting Banking, Crypto and/ or Payments customers
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Analytical mindset with the ability to derive insights from data.
- Familiarity with CRM software and tools.
- Knowledge of Payments is a plus.
Benefits
- Fair and competitive salary at every stage of your growth
- Flexible working hours, with hybrid working at its heart
- A culture built on passionate growth-minded people
- A flexible approach to holiday
- Opportunities to travel to our offices around the world to collaborate with your colleagues
- An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets
To apply for this job please visit job-boards.eu.greenhouse.io.
Follow us on social media